Privacy Policy Bolaking88 — Our Commitment to Your Data Security

1. Introduction and Scope of This Policy

Bolaking88 takes every member's privacy extremely seriously. As an online casino platform operating in Malaysia, we are bound by the Personal Data Protection Act 2010 (PDPA), which governs how personal data of Malaysian residents is collected, processed, and stored. We also adhere to relevant international standards within the online gaming industry.

This policy details the types of data we collect from you, the purpose of that collection, who may have access to it, and how long it is retained. We believe transparency is the foundation of trust — and your trust is something we do not take lightly.

This policy should be read alongside Bolaking88's Terms and Conditions. If you have any questions after reading this document, our support team is ready to help clarify further.

2. Types of Personal Data We Collect

We collect data from you through various means — directly when you complete the registration form, automatically through your use of the platform, and in some cases from legitimate third-party sources for identity verification purposes. The following are the main categories of data we process:

We never store your full credit card number or banking PIN. All payments are processed through certified third-party payment portals.

3. How We Use Your Personal Data

Every piece of information we collect has a clear and legitimate purpose. We do not collect data excessively — only what is necessary to provide you with a safe, high-quality service. The following are the primary purposes for which your data is used:

• Creating and managing your account, including identity verification (KYC) as required by regulatory authorities.
• Securely processing fund deposits and withdrawals, and maintaining accurate transaction records.
• Detecting and preventing fraud, money laundering, and unauthorised access to your account.
• Providing responsive customer support whenever you reach out to us with any enquiry or issue.
• Sending important account-related communications such as transaction confirmations, security notices, and policy updates.
• Sending promotional information and special offers — you may opt out of marketing communications at any time.
• Personalising your gaming experience based on your playing habits and preferences on the platform.
• Fulfilling legal and regulatory obligations applicable to our platform's operations.

4. Sharing Information with Third Parties

Bolaking88 does not sell members' personal data to any party for commercial purposes. However, in the course of operating the platform, we may need to share certain data with specific parties under the following limited circumstances:

• Payment Service Providers: Required transaction information is shared with payment gateway providers to securely process your deposits and withdrawals.
• Game Providers: Limited account information required to access games from third-party providers integrated with our platform.
• Legal Authorities: We will disclose information when required by a court order, law enforcement directive, or valid compliance obligation.
• Identity Verification Services: Information required to conduct KYC checks through recognised identity verification providers.

All third parties that receive your data are bound by strict confidentiality agreements and are required to use that data only for the specified purposes. They are not permitted to use your data for any other purpose, including their own marketing.

5. Cookies and Tracking Technologies

Bolaking88 uses cookies and similar technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website. They help us recognise you on subsequent visits and provide a smoother experience.

• Essential Cookies: Required for core platform functions such as login authentication and session management. These cookies cannot be disabled.
• Performance Cookies: Collecting anonymous information about how visitors use the platform to help us improve the overall user experience.
• Functional Cookies: Remembering your preferences such as language, display settings, and login details for your convenience.

You can manage and delete cookies through your web browser settings. Please note that disabling certain cookies may affect platform functionality and your gaming experience. More information on cookie management is available in your account settings.

6. Data Storage and Retention Period

Your personal data is stored on servers protected by multi-layered security infrastructure. All data centres we use comply with stringent physical and digital security standards, including biometric access controls, 24/7 monitoring, and tested disaster recovery procedures.

Data retention periods depend on the type of data and applicable legal requirements:

• Active account records are retained for the duration of your active membership and seven years after account closure for legal compliance purposes.
• Financial transaction records are kept for seven years in line with Malaysia's financial legal requirements.
• Customer support communication logs are retained for three years for service quality and dispute resolution purposes.
• Anonymised analytics data may be retained for longer periods as it cannot be linked back to any specific individual.

7. Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010, you have certain rights regarding the personal data we hold. Bolaking88 respects and facilitates the exercise of these rights:

To exercise any of the above rights, contact the bolaking88 Data Protection Officer via our support email. We will process your request within 30 business days. In complex cases, this period may be extended to 60 days, with notice provided to you.

8. Protection of Children's Data

Bolaking88 strictly prohibits the use of the platform by individuals under the age of 18. We do not knowingly collect or process personal data from minors. If we discover that data from a person under 18 has been collected, we will take immediate steps to delete that data and close the account in question.

9. Links to Third-Party Services

The bolaking88 platform may contain links to third-party services such as payment portals and game providers. When you follow these links and enter a third-party environment, our privacy policy no longer applies — you will be subject to the privacy policy and terms of service of that third-party entity.

We recommend reading and understanding the privacy policy of any third-party service before providing them with any personal information. Bolaking88 is not responsible for the privacy practices of any website or service not directly operated by us.

10. Amendments to This Privacy Policy

Bolaking88 reserves the right to modify this Privacy Policy from time to time to reflect changes in law, industry practices, or how we operate. Any significant changes will be communicated to you via an in-account notice or email to your registered address at least 14 days before taking effect.

The "Last Updated" date at the top of this document reflects the current version of the policy. We recommend reviewing this policy periodically to stay informed about how we handle your data.

11. Contact Our Data Protection Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact Bolaking88's Data Protection Officer. We are committed to responding to every enquiry seriously and within a reasonable timeframe.

If you are not satisfied with our response, you have the right to file a complaint with the Department of Personal Data Protection Malaysia under the Ministry of Communications and Digital.